Fox Racing Reviews

2.3

/5.0

23 customer reviews

5

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7

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0

3

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1

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15

30 %

reviewers recommend

Fox Racing

Fox Racing, known for its motocross gear and apparel, is rated 2.3 out of 5. The rating reflects how motocross enthusiasts and athletes view their experience with Fox Racing. Reviews of Fox Racing are verified before publication.

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How would you rate Fox Racing?

23 Reviews on Fox Racing

by Jo B.

Jul 14, 2022

AVOID

AVOID! Still waiting on my refund and my order which I place on the 24th June, on the UPS website it says delay? With no reply from customer service after lots of emails!

by Bonnie P208

Jul 06, 2022

FGB00281752

FGB00281752

Confirmation products have been shipped but no sign of them. They've taken my money though. The customer service line is closed through business hours. It's clear that this company doesn't care about the customer and is a hot mess.

by Regina684

Jul 04, 2022

Happy with my experience

I ordered a pair of shorts for my boyfriend's birthday present, but I accidentally ordered the wrong ones. I tried to change the order the next day but it was too late. Returned the shorts, and ordered the right pair of shorts. Got a refund the day Fox received the shorts, and the right shorts arrived today. It all worked out, and my boyfriend loves his new shorts.😃

by Marshall

Jul 01, 2022

Customer service rude hangs up on you…

Customer service rude hangs up on you after you wait on hold for an hour or more. They canceled my $500 order for no reason. Two weeks later and I still have not gotten a refund nor a response via email. Iver made many orders with fox but this is the last one. Save you time and money order FXR

by Lesa784

Jun 29, 2022

Great clothing horrendous customer service

Placed an order for over £200 of mtb clothing for a holiday got notification it was despatched 6th June and it still has not arrived - initially fox did reply when I sent email to customer services sending me a tracking link which just shows its on its way with a delayed exclamation mark next to it. I have now tried the online chat - they just do not reply, I have called the uk office and you get a message saying call back in office hours (tried several times today Wed and also yesterday) and emails now are not getting a reply. I would like Fox to either resend my items or refund me so I can buy elsewhere!

My order number is FGB00268287 - just on the off chance that anyone from Fox actually cares what customers think of them and reads reviews.

by Theresa Riley

Jun 08, 2022

Avoid - life is to short Shocking service

Placed an order 10 days ago from foxracing.co.uk. No delivery date on UPS which only says stuck in customs in Eindhoven waiting on paper work from Fox with last status update 6 days ago.

Unhappy son who doesn't have his gear and I can't tell him when it will arrive

Shocking customer service for a Euro 626 order. Getting nothing useful back from customer service. Getting told I'm on it, trying our best and we will come back to you ASAP gets a little old when that is the same message every day. When I call contact number know one bothers to pickup.

Fox if you are reading this my order number is FGB00259809

by Kathy B.

Jun 08, 2022

VERY poor service

VERY poor service, tried to return an item, but you have to email them and ask for a return label. After emailing them three times I get return label, but label has another customers name address and phone number on it, and it’s addressed back to me!
Tried calling them and after being on hold for 25 mins explained to them the seriousness of a Data Protection Act breach, they then sent me a correct label and agreed to not charge the £9 return fee.
Great products but shocking service lets down this brand…they need a new Ops Director

by Ross886

Jun 02, 2022

Shocking customer service ordered a…

Shocking customer service ordered a buckle for my sons boots. Received a sticker can’t get hold of them on phone and don’t reply to emails next boots will be alpinstars

by Rene

Jun 01, 2022

Excellent customer service in my experience

Ordered from the Fox website. The package was lost by DPD. After contacting customer service (and receiving response within 48h), a new package was sent express delivery and received the next day. Truly remarkable customer service, I can only recommend.

by Gabriella Prescott

May 31, 2022

Fox don’t accept returns

Fox don’t accept returns. They provide any returns documents and do not reply to emails or answer the phone. Their clothing varies in fitting from baggy to tights so with no returns policy - I’m stuck with items that don’t fit. A waste of 150 pounds! Don’t buy as you may regret it!

Fox Racing Q&A

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Ask a Fox Racing question and get answers!

Q:

How easy is it to get a hold of customer service at Fox Racing?

A:

There is a contact page that you can select at the bottom of the page. There is also a live chat, and a phone number. (Live Chat may be disabled during quarantine)

by Lillie Marshall - June 15, 2020

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Q:

Are there other similar companies to Fox Racing that are less expensive or better?

A:

There are lots of other MTB companies, but certain ones have certain things that are better. Look up some reviews and find out which has what.

by Garrett606 - June 15, 2020

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