Fox Racing Reviews

AVOID! Still waiting on my refund and my order which I place on the 24th June, on the UPS website it says delay? With no reply from customer service after lots of emails!

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Confirmation products have been shipped but no sign of them. They've taken my money though. The customer service line is closed through business hours. It's clear that this company doesn't care about the customer and is a hot mess.

I ordered a pair of shorts for my boyfriend's birthday present, but I accidentally ordered the wrong ones. I tried to change the order the next day but it was too late. Returned the shorts, and ordered the right pair of shorts. Got a refund the day Fox received the shorts, and the right shorts arrived today. It all worked out, and my boyfriend loves his new shorts.😃

Customer service rude hangs up on you after you wait on hold for an hour or more. They canceled my $500 order for no reason. Two weeks later and I still have not gotten a refund nor a response via email. Iver made many orders with fox but this is the last one. Save you time and money order FXR

Placed an order for over £200 of mtb clothing for a holiday got notification it was despatched 6th June and it still has not arrived - initially fox did reply when I sent email to customer services sending me a tracking link which just shows its on its way with a delayed exclamation mark next to it. I have now tried the online chat - they just do not reply, I have called the uk office and you get a message saying call back in office hours (tried several times today Wed and also yesterday) and emails now are not getting a reply. I would like Fox to either resend my items or refund me so I can buy elsewhere!

My order number is FGB00268287 - just on the off chance that anyone from Fox actually cares what customers think of them and reads reviews.

Placed an order 10 days ago from foxracing.co.uk. No delivery date on UPS which only says stuck in customs in Eindhoven waiting on paper work from Fox with last status update 6 days ago.

Unhappy son who doesn't have his gear and I can't tell him when it will arrive

Shocking customer service for a Euro 626 order. Getting nothing useful back from customer service. Getting told I'm on it, trying our best and we will come back to you ASAP gets a little old when that is the same message every day. When I call contact number know one bothers to pickup.

Fox if you are reading this my order number is FGB00259809

VERY poor service, tried to return an item, but you have to email them and ask for a return label. After emailing them three times I get return label, but label has another customers name address and phone number on it, and it’s addressed back to me!
Tried calling them and after being on hold for 25 mins explained to them the seriousness of a Data Protection Act breach, they then sent me a correct label and agreed to not charge the £9 return fee.
Great products but shocking service lets down this brand…they need a new Ops Director

Shocking customer service ordered a buckle for my sons boots. Received a sticker can’t get hold of them on phone and don’t reply to emails next boots will be alpinstars

Ordered from the Fox website. The package was lost by DPD. After contacting customer service (and receiving response within 48h), a new package was sent express delivery and received the next day. Truly remarkable customer service, I can only recommend.

Fox don’t accept returns. They provide any returns documents and do not reply to emails or answer the phone. Their clothing varies in fitting from baggy to tights so with no returns policy - I’m stuck with items that don’t fit. A waste of 150 pounds! Don’t buy as you may regret it!